Refund policy

EXCHANGE POLICY:

An exchange will only occur in an unlikely situation where a defective or incorrect outfit has been delivered to the customer. Depending upon the circumstances, the matter will be resolved in favor of the customer.

In case of an exchange, the customer must ship the outfit back to hiabjee.com.pk within 7 days of receiving the outfit, otherwise, the request will not be accepted.

Any mailing/shipping charges associated with the exchange of a defective item are the sole responsibility of the customer.

RETURN POLICY:

hiabjee.com.pk allows returns of defective items bought online provided the items are in their original condition i.e., unwashed, new, unworn, unaltered, and unstitched with original tags and packaging.

For eligible returns, customers should contact our customer service center. To be able to make a return, customers must provide us with their online order ID along with a valid reason for return within seven (7) days of receiving their order. After 7 days, the request will not be accepted.

The customer must choose a replacement outfit from hiabjee.com.pk E-Store. Depending upon the circumstances, the matter will be resolved as swiftly as possible.

Any mailing/shipping charges associated with the return of a defective item are the sole responsibility of the customer.

CANCELATION POLICY;

A customer may cancel their order by contacting hiabjee.com.pk on the available customer service lines within 24 hours of order placement OR before its handover to 3PL.

REFUND POLICY:

All sales are considered final. Refund shall only be issued in terms of Store Credit.